1. In the app
Nelynn app, published by JBoxConsulting. Open Profile and settings, Account section, tap Delete my account and confirm. Deletion is immediate and cannot be undone.
2. Without access to the app
Email us at contact@nelynn.com from your account's email address, with the subject "Delete my Nelynn account". We may ask you to confirm your identity before proceeding.
3. What is deleted, what is kept
- Deleted: your account (email address, first name, preferences, registered devices) and, if you are the only member of your household, all the household's data (documents, photos, events, budget…). If the household is shared, your access is removed and the household's data remains available to the other members.
- Kept temporarily: technical backup copies, which disappear within 30 days at most.
- Payments: proof of payment is held by Google Play, not by Nelynn. Deleting your account does not cancel the subscription: cancel it in your Google Play subscriptions.
- Legal obligations: we keep only what is strictly necessary if the law requires it.
4. Timescales
In the app: immediate. By email: within one month at most. Backup copies: 30 days at most. Details in our privacy policy.